Three tools you hold

Responsible gambling at Bankonbet Casino: a limit set before play, not after

Play only from 18+, and every account carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set your limit

Bankonbet Casino Ltd. (C-22933) holds licence MGA/B2C/050/2016 issued by the Malta Gaming Authority — one of the most rigorous regulatory frameworks in the industry.

Protection in brief

Where your limits and your support sit

You will know the age rule, the licence, the helpline and where to ask about limits.

Minimum age18+

LicenceMGA/B2C/050/2016

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Tool by tool

Limit and control tools in your account

Plain controls sit in the account because entertainment should carry a cost you chose.

Deposit limits

A deposit limit caps what you move into the account over a set stretch of time. Switch it on before your first deposit, while the figure is still your choice.

Stop before the chase

A loss limit stops the chase once the money you were ready to spend is gone. Turn it on at the start of a session, not after a losing run.

Session time reminders

Session time reminders nudge you when a set stretch of play has passed. Set one when you sit down, so the nudge arrives before tiredness decides for you.

A break, not a goodbye

A cooling-off period puts the account on hold when you need a gap rather than a full stop. Use it early, at the first sign that play is crowding other things.

Exclude yourself now

Self-exclusion closes off play entirely when a pause is no longer enough. Reach for it yourself, before anyone else has to step in.

The setup

What you gain from a limit in the account

This block settles where the setting lives, which limit fits and when it starts.

Where do the limits live?

Open the settings area inside your Bankonbet Casino account, then find the section headed with limits and play controls. Check that your own session is the one shown.

Which one fits?

Pick the tool that matches the worry you actually have: money in, money lost, or time at the screen. One clear choice beats three half-measures.

Set the stretch first

Choose how long the cap should hold and confirm the figure you can live with. Decide this on an ordinary day, not while money is already gone.

Saved or not?

Save the change and read the confirmation back to yourself before you close the screen. If the setting looks wrong, fix it then, while you are still there.

Are you pausing or stopping for good?

Short pause, hours or days. Take a time-out of hours or days inside your casino account, set before you play rather than after a loss. From the moment it starts, your play is paused for the stretch you picked. Request it through support or your account settings.

You know it is time. Choose self-exclusion to close access for a long stretch, and treat it as final: it cannot be lifted early, whatever your mood later. Your account stays shut for the whole period. Ask the team to apply it, and it applies across the casino.

Set yours in the account. No national register covers this country, so your casino account is where exclusion is set; the helpline can carry the rest of the conversation. Exclusion runs for a long stretch and blocks play here from the day it starts.

Three places to talk

Call when the fun has gone quiet

Reach for these when play has stopped feeling like entertainment and you want a person, not a screen.

Gambling Helpline Aotearoa

Ring the helpline when you need a calm voice at any hour, day or night, free of charge and confidential for players and their families. Texting is also open to you, and staff answer without judgement. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Talk to counsellors and peer or cultural support through the foundation, which runs clinics nationwide for players and relatives. Phone or text them on weekdays during business hours, free of charge. pgf.nz

Safer Gambling Aotearoa

Read practical information from the national health service's safer gambling site, written for people who gamble and for the families around them. It sets out signs of harm, everyday tips and a finder for support close to home. safergambling.org.nz

Read the signs before the money goes

Catching these early keeps a habit from hardening into something you carry. A deposit limit or a pause is the first step, and it is easier to set before the money goes than after.

Scan these and be honest with yourself about how many fit.

Playing longer than you planned
Chasing a loss with another deposit
Spending money set aside for bills
Borrowing to keep playing
Hiding your play from family
Feeling flat when you cannot play
Playing to escape a low mood

Checked first, blocked early, talked to openly

Age proof before cash-out. Only players aged 18+ may open an account, and proof of identity is checked before the first withdrawal can be made. Where age is in doubt, no play happens.

Your teenager shares the laptop. Set a block on gambling sites at device level so a shared computer or phone cannot open a casino page at all. Do this with the device settings or an app the family trusts.

A calm first call. Speak about money and mood before blame, then ring Gambling Helpline Aotearoa on 0800 654 655, free and open 24/7. Relatives get advice there in their own right.

Limit clarity

Before you set a limit, after you stop

You will know who advises relatives, what a pause does and where an exclusion applies.

Can I call the helpline about someone else's gambling?+

Yes. Gambling Helpline Aotearoa on 0800 654 655 answers relatives and friends as well as players, and the call is free around the clock. Problem Gambling Foundation also offers counselling for families, with 18 clinics nationwide.

What does a short pause in the account actually change?+

A cooling-off period locks you out of play for the stretch you pick, so the account stays but the games do not open. Wagers and deposits stop for that window, and play becomes possible again once the period you chose has run out.

Why does the casino need my age and identity documents?+

Because the legal age here is 18+, and identity and age must be verified before the account is activated. The same documents, including proof of address and payment method confirmation, are required before a withdrawal.

Where do I go to change a deposit or loss limit later?+

The same section of the account where you set it shows every limit and lets you adjust it. Open that panel before your next session rather than after a loss, so the new figure is in place for the play ahead.

Can I cancel my self-exclusion before the period ends?+

No. A self-exclusion runs for the whole period you chose and cannot be lifted early. Treat the end date as fixed when you pick it, because nothing in the account will shorten it.

If I self-exclude here, am I blocked at other casinos too?+

No. New Zealand has no national self-exclusion register, so your self-exclusion is set in your Bankonbet Casino account only. Other operators will not see it, which means a second account elsewhere would not be blocked.